Test Engineer

Job Summary:

We are seeking a dedicated IT Support Specialist to provide top-notch technical support to our staff and clients. The ideal candidate will have a strong background in IT troubleshooting, excellent communication skills, and a passion for helping others resolve their technical issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain computer systems and networks.
• Assist with the setup of new equipment and software installations.
• Document support requests and resolutions in the ticketing system.
• Train users on new technologies and best practices.
• Collaborate with IT team members on projects and system upgrades.
• Maintain inventory of IT equipment and software licenses.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits:

Competitive salary and performance-based bonuses.,Comprehensive health, dental, and vision insurance.,401(k) plan with company match.,Paid time off and flexible work hours.,Opportunities for professional development and training.