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CUSTOMER RELATION OFFICER

Customer Success, Service & Operations
5 - 10 Yrs
HYDERABAD
Diploma

Job Summary

The CRO in the Ready-Mix Concrete business is responsible for managing client relationships, ensuring timely delivery coordination, handling customer queries, and supporting sales and operations to achieve customer satisfaction and retention.

Key Responsibilities

1. Customer Relationship Management

  • Act as the primary point of contact for clients (builders, contractors, project managers).

  • Maintain strong relationships with existing customers.

  • Address customer complaints and ensure quick resolution.

  • Conduct regular follow-ups to ensure satisfaction.

2. Order Management & Coordination

  • Receive and process RMC orders from customers.

  • Coordinate with plant, dispatch, and logistics teams for timely delivery.

  • Track order status and update customers proactively.

  • Ensure proper documentation of orders and deliveries.

3. Sales Support

  • Support the sales team in lead follow-ups and client communication.

  • Assist in preparing quotations and proposals.

  • Help in converting inquiries into confirmed orders.

4. Billing & Payment Follow-up

  • Coordinate with accounts for invoice generation.

  • Follow up with customers for payments and outstanding dues.

  • Maintain records of transactions and credit limits.

5. Complaint Handling & Quality Feedback

  • Record and escalate quality or service-related issues.

  • Work with quality and plant teams to resolve concerns.

  • Collect feedback to improve service delivery.

6. MIS & Reporting

  • Maintain daily reports on orders, deliveries, and customer interactions.

  • Track key metrics like order fulfillment, delays, and complaints.

  • Prepare weekly/monthly reports for management.

Required Skills & Competencies

  • Strong communication and interpersonal skills

  • Good coordination and multitasking ability

  • Basic knowledge of construction materials (especially RMC)

  • Problem-solving and customer-handling skills

  • Proficiency in MS Excel / ERP systems

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Admin Executive

Administration
1 - 5 Yrs
Ahmedabad, Gujarat
Graduation

Job Summary

The Admin Executive will be responsible for managing administrative and commercial support activities, with a strong focus on SAP-based procurement, vendor coordination, and invoice processing. The role ensures smooth administrative operations, accurate documentation, and compliance with company policies and procedures.


Key Responsibilities

  • Manage day-to-day administrative and office support functions at site/corporate level.

  • Handle SAP MM transactions related to procurement and administration activities.

  • Create and process Service Entry Sheets (SES) in SAP for services rendered by vendors.

  • Perform Goods Receipt Note (GRN) entries in SAP for materials received at site.

  • Coordinate with internal stakeholders and vendors for timely delivery of materials and services.

  • Manage vendor onboarding, coordination, and performance tracking.

  • Process and verify vendor invoices in SAP, ensuring accuracy and compliance with PO/contract terms.

  • Follow up with finance and vendors for timely invoice booking and payment processing.

  • Maintain proper documentation of POs, SES, GRNs, invoices, and contracts as per audit requirements.

  • Ensure compliance with Adani Energy Solutions’ policies, procedures, and statutory requirements.

  • Support audits by providing necessary documents and SAP reports.

  • Assist in cost control, MIS reporting, and administrative reviews as required.


Required Skills & Competencies

  • Hands-on experience in SAP with strong knowledge of SAP MM module

  • Proficiency in SES creation, GRN posting, and Invoice Processing

  • Strong Vendor Management and coordination skills

  • Knowledge of procurement and administrative workflows

  • Good communication and interpersonal skills

  • Attention to detail and strong documentation abilities

  • Ability to work in a fast-paced, deadline-driven environment

Qualification & Experience

  • Graduate in any discipline

  • 1-5 years of relevant experience preferred


Fix Term Contract
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GCC - Revenu Assurance

To ensure robust customer contract and revenue management through accurate billing, timely collections, and compliance-driven accounting practices. The role focuses on streamlining receivables, enhancing financial reporting, and driving process improvements through automation and close collaboration with business teams.

 

 

  • Responsible for Customer contract management, execution and periodic review of implementation of Customer contracts. 
  • Adherence to the process for timely & accurate collection from Customers and driving collection as per the credit policy and timely accounting.
  • To ensure stringent follow up with Customers for timely Collection Accounting.
  • To Execute Collection Accounting & Customer Clearing as per applicable tax compliance
  • To Ensure accurate & timely customer refund & collection accounting as per nature of transaction.
  • To ensure closure of Receivable Period as per month end closing timeline & Reports are flashed accurately & as per defined timeline. 
  • To drive Monthly & Quarterly Financial reporting process related to Revenue Billing including coordination with Statutory Auditors , Internal Auditors driving the overall compliance in the process of Revenue accounting reporting.
  • Close Partnering with Business teams for identifying opportunities for Streamlining the receivables management process and generating value proposition for the organization.
  • Execute the controls related to Customer Billing, Receivables, Security Deposits management and end to end Process related to Revenue & Contract Management.
  • Conceptualizing new ideas for process improvement, driving automation, digitalization, technology interventions

 

 

  • B Com/ M. Com/ MBA Finance with 3-4 years of post-qualification experience
  • Experience in SAP ERP working would be preferable
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Electrical Engineer

Operations
1 - 3 Yrs
Electrical Engineering

Job Summary:

We are seeking a skilled Electrical Engineer with a minimum of 2 years of relevant experience to join our dynamic team. The ideal candidate will be responsible for designing, developing, and testing electrical systems and components, ensuring compliance with industry standards and regulations.


Key Responsibilities:

  • Design and develop electrical systems and components for various projects.
  • Conduct testing and analysis of electrical systems to ensure functionality and safety.
  • Collaborate with cross-functional teams to define project requirements and specifications.
  • Prepare technical documentation, including design specifications, reports, and user manuals.
  • Troubleshoot and resolve electrical issues in existing systems.
  • Stay updated on industry trends and advancements in electrical engineering.

Requirements:

  • Bachelor's degree in Electrical Engineering or a related field.
  • Minimum of 2 years of relevant work experience in electrical engineering.
  • Proficient in using electrical design software and tools (e.g., AutoCAD, MATLAB).
  • Strong understanding of electrical codes and safety standards.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and teamwork abilities.

Benefits:

Competitive salary and performance-based bonuses.,Health, dental, and vision insurance.,401(k) retirement plan with company match.,Paid time off and flexible work hours.,Professional development and training opportunities.


Additional Info:

This position may require occasional travel to project sites.

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