We are seeking a detail-oriented MIS Executive to manage data reporting, analysis, and documentation to support business operations and management decision-making.
Key Responsibilities:
Prepare and maintain MIS reports, dashboards, and data records
Collect, analyze, and validate operational and business data
Ensure accuracy and timely submission of reports
Coordinate with internal departments for data requirements
Maintain databases and documentation as per company standards
Eligibility Criteria:
Gender: Male
Age: Up to 32 years
Education: Graduation in any discipline
Experience: Minimum 2 years of relevant MIS experience
Proficiency in MS Excel and reporting tools preferred
The CRO in the Ready-Mix Concrete business is responsible for managing client relationships, ensuring timely delivery coordination, handling customer queries, and supporting sales and operations to achieve customer satisfaction and retention.
Act as the primary point of contact for clients (builders, contractors, project managers).
Maintain strong relationships with existing customers.
Address customer complaints and ensure quick resolution.
Conduct regular follow-ups to ensure satisfaction.
Receive and process RMC orders from customers.
Coordinate with plant, dispatch, and logistics teams for timely delivery.
Track order status and update customers proactively.
Ensure proper documentation of orders and deliveries.
Support the sales team in lead follow-ups and client communication.
Assist in preparing quotations and proposals.
Help in converting inquiries into confirmed orders.
Coordinate with accounts for invoice generation.
Follow up with customers for payments and outstanding dues.
Maintain records of transactions and credit limits.
Record and escalate quality or service-related issues.
Work with quality and plant teams to resolve concerns.
Collect feedback to improve service delivery.
Maintain daily reports on orders, deliveries, and customer interactions.
Track key metrics like order fulfillment, delays, and complaints.
Prepare weekly/monthly reports for management.
Strong communication and interpersonal skills
Good coordination and multitasking ability
Basic knowledge of construction materials (especially RMC)
Problem-solving and customer-handling skills
Proficiency in MS Excel / ERP systems